Why do my articles not appear in suggested articles on requests or Help Center search?

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3 Comments

  • Liz
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    That all sounds reasonable, but it doesn't reflect what actually happens in Guide. I tried literally copying and pasting the title of one our currently published articles into the search and it still didn't show up in the results. Every word in the title, except the pronoun "I," appears in the article multiple times as well. They are spelled correctly.

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  • Liz
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    Ah! Update, in case this is helpful for anyone else: The section this article was in had gotten marked as a draft. I eventually figured out where to check and update this. You have to go to "Arrange articles" and then edit the section (by clicking by the vertical three-dot stack menu icon on the right).

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  • Nicole - Community Manager
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    Glad you got things sorted, Liz! Thanks for letting us know. :)

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