Can I restrict access to articles?
Yes, it is possible to restrict access to articles in Help Center. However, to do so you will need to apply restrictions directly into the Sections you wish to have restricted articles in.
You can grant access to:
- Signed-in users
- Agents and Managers
- Customised User Segments
Choosing 'signed in users' will allow any authenticated user to see the content in your Help Center.
If you are looking to restrict the content for a specific group of end-users, you can create User Segments ( you can read more here Creating user segments to restrict Help Center viewing access (Guide Professional) ) and then apply them in the Section settings, following this article.
If you are looking to create internal articles for your agents and administrators, you can apply the 'Agent and Managers' restriction under the User Segments dropdown when editing the Section.