Can I edit my articles URLs? Follow

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8 comments

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    Andrea Rodriguez

    Is there an app or a way to generate a tinier URL? We'd like to trim it down and can use tinyurl, but we were hoping to still maintain our domain in that teeny tiny URL.

    Thanks!

    Andrea

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    Jessie - Community Manager

    Hi Andrea!

    We do have an app in the App Marketplace called URL Builder, but I'm not super familiar with the way it works so I'm not sure if it'll do what you need it to. It might be worth checking out, though.

    I also some digging online and found a service called Rebrandly that's a customer URL shortener. I'm afraid it doesn't have an integration with Zendesk, but it looks like it could fit the bill!

  • Avatar
    D Jakupovic

    Hi there!

    I'm actually looking for a way to drop 'zendesk' from the Guide URL. As described above in the example, it starts with the following:

    https://[domain]/hc/...

    So our url looks like this now:

    https://MyCompany.Zendesk/hc/...

    Could we change it to:

    https://MyCompany/hc/...

     

    Best,
    Dennis

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    Jessie - Community Manager

    Hi Dennis! Welcome to the Community!

    You can definitely change the URL of your Help Center with host mapping. We have a great article about how to set this up, which you can find here!

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    Matthew Kinneman

    Not very SEO friendly.

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    Nicole - Community Manager

    Hi Matthew - 

    I encourage you to share your feedback in this Product Feedback conversation about SEO improvements

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    Lila

    Hi,

    Some SEO recommendations I am being asked to explore for our external help center is to have a title "slug" in the category URL.  It appears that both articles and sections have slugs but categories do not.  Is this something we can control and enable for our help center?

  • Avatar
    Louise Holmstrøm Stolborg

    Hi

    We recently changed the names of our products, and as such changed the tittles of our helpsite documents. But the link still contains the name of the old product. Is there a way to correct this? This is the article, but we likely have others

    https://helpdesk.pronestor.com/hc/en-us/articles/115005948046-User-Guide-for-Room-Catering-2018

    Now the tittle is User Guide for Planner 2018

     

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