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How do I know if my DKIM records are configured correctly?

Ryan W
  • Edited

Question

 How do I know if my DKIM records are configured correctly?

Answer 

Within Support, click the Admin icon () and go to Channels > Email, to confirm that the Custom domain for DKIM option is enabled. Enabling this option is required for it to be included in the headers of the email. Without the option being enabled, you may run into deliverability issues.

To validate the records, you will have to use a third party tool, as there is no integrated validator within the Zendesk product suite. Dmarcian is a common tool used in the industry for this purpose and can be found here.

The Selector would be zendesk1, zendesk2 in separate lookups:



For information on setting up DKIM records for your external address, see the following article, Digitally signing your email with DKIM or DMARC.

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5 Comments

  • Michael Kennedy

    In case you got here because your DKIM is not working.

     

    In your DNS, it MUST be a CNAME and points like this: (CORRECT SETUP)

    zendesk1._domainkey points to zendesk1._domainkey.zendesk.com

    zendesk2._domainkey points to zendesk2._domainkey.zendesk.com

     

    It wasn't written like that on the setup screen, it was written like this and is INCORRECT:

    zendesk1 points to zendesk1._domainkey.mydomain.com

    zendesk2 points to zendesk2._domainkey.mydomain.com

    1
  • Brett - Community Manager
    Zendesk Community Team

    Hi Michael,

    Thanks for sharing! Any chance you have a screenshot of what was displayed on the setup screen? Any additional information you can provide is greatly appreciated so we can make sure the correct information is displayed.

    Let us know!

    1
  • Michael Kennedy
    • Edited

    Hi Brett,

    It was my dyslexia that was getting the better of me here. Here is the attached screenshot.

    This is found at the bottom of the config > E-mail page. 

    I was reading as it states, "add two CNAME records under the domain of your support addresses for the selectors zendesk1 and zendesk2"

    So I created records zendesk1 and zendesk2 and this is NOT correct as per my first post and I think it would make more sense to everyone, if the text was more uniform for those of us that do not deal with domains and DNS on a daily basis.

    This would read much better.

     

     
     
     
     

     

    2
  • Brett - Community Manager
    Zendesk Community Team

    Thanks again Michael!

    I reached out to our internal team here and I've been informed that they will work to update the UI.

    Appreciate you bringing this to our attention :)

    0
  • Richard Boos

    Thank you Michael, that helped!

    1

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