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How to solve issues with the email channel
Articles that help solve issues with email forwarding from an external support address to Zendesk (Gmail, Microsoft, GoDaddy), DNS, DKIMP, SPF configurations, and TXT records, error messages regarding email, agent forwarding, mailing lists, distribution lists, and email loops. Content about inbound and outbound emails, trigger notifications, replies from customers to Zendesk, replies from agents to customers, and threading issues.
How to fix the email error messages on forwarding, SPF, DNS, and TXT records
Edited Nov 25, 2024
3 votes · 0 comments
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Delay in ticket creation from email
Edited Jul 04, 2024
0 votes · 0 comments
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Why does forwarding verification fail for Office 365 when creating tickets from forwarded emails?
Edited Aug 22, 2024
0 votes · 0 comments
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Can I use the value of a custom ticket field to automate an outbound notification?
Edited Mar 28, 2024
1 vote · 0 comments
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Can I use HTTP links in agent signatures?
Edited Feb 09, 2024
2 votes · 0 comments
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Error code 550 5.7.x in Microsoft Exchange
Edited Mar 25, 2024
1 vote · 0 comments
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What does the error "Email size cannot exceed 8192 bytes" mean?
Edited Jan 16, 2023
2 votes · 2 comments
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I am not receiving notifications of new tickets
Edited Jan 24, 2024
0 votes · 0 comments
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How can I stop sending an email to customers when I solve a ticket?
Edited Jan 10, 2025
1 vote · 6 comments
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How do I forward recovered emails that are incorrectly caught as spam back into Zendesk?
Edited Apr 19, 2024
0 votes · 0 comments
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Workflow: Ensuring email system compatibility with Zendesk
Edited Oct 09, 2024
0 votes · 0 comments
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Can I change the priority level of the email notifications sent from my ticket updates?
Edited Jan 24, 2024
0 votes · 7 comments
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7
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Why is my support address not verified?
Edited Oct 19, 2023
6 votes · 0 comments
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Do I need a new Zendesk support email for each external address I connect?
Edited Jan 24, 2024
2 votes · 2 comments
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Error: Your Zendesk Support account has sent too many notifications in the past 24 hours via Gmail
Edited Oct 07, 2024
8 votes · 0 comments
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Edited Jan 24, 2024
2 votes · 0 comments
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Why do replies to email-target notifications create a new ticket?
Edited Jan 24, 2024
7 votes · 2 comments
7
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Can an email create multiple tickets in a Zendesk account or different Zendesk accounts?
Edited Oct 24, 2024
14 votes · 19 comments
14
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19
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How do I set up agent forwarding for emails?
Edited Jun 04, 2024
4 votes · 8 comments
4
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8
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Workflow: How to set the ticket priority based on the support email address
Edited Dec 17, 2024
1 vote · 9 comments
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Every incoming email sent to my Zendesk is suspended
Edited Jan 18, 2023
5 votes · 2 comments
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GoDaddy hosting error: All emails sent to my Zendesk are suspended
Edited Jan 24, 2024
1 vote · 0 comments
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How can I stop my emails from going into my customer's spam folder?
Edited Feb 09, 2024
4 votes · 29 comments
4
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Edited Dec 20, 2024
3 votes · 2 comments
3
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Access denied error message when setting up email forwarding in Office 365
Edited Jan 04, 2023
3 votes · 0 comments
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Why do my agents receive an email for each new ticket?
Edited Nov 07, 2022
0 votes · 8 comments
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Error: This email address is already used by
Edited May 22, 2024
23 votes · 7 comments
23
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How do I know if my DKIM records are configured correctly?
Edited Aug 21, 2024
6 votes · 4 comments
6
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4
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How can I reconnect a support address through the Gmail connector in Zendesk?
Edited Oct 21, 2024
1 vote · 2 comments
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Customer emails don't show up in Zendesk
Edited Jan 24, 2024
4 votes · 19 comments
4
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19
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