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How to solve issues with the email channel
Articles that help solve issues with email forwarding from an external support address to Zendesk (Gmail, Microsoft, GoDaddy), DNS, DKIMP, SPF configurations, and TXT records, error messages regarding email, agent forwarding, mailing lists, distribution lists, and email loops. Content about inbound and outbound emails, trigger notifications, replies from customers to Zendesk, replies from agents to customers, and threading issues.
Workflow: Route tickets to groups based on support address
Edited Feb 06, 2025
4 votes · 20 comments
4
Votes
20
Comments
How can I tell if Zendesk is sending email notifications to customers?
Edited Feb 01, 2024
6 votes · 14 comments
6
Votes
14
Comments
Why don't I receive the verification email when I set up forwarding for a new support address?
Edited Jan 24, 2024
9 votes · 0 comments
9
Votes
0
Comments
My customers don't receive emails
Edited Feb 06, 2025
11 votes · 1 comment
11
Votes
1
Comment
Can I forward emails into my account without setting up forwarding in Zendesk?
Edited Jan 24, 2024
8 votes · 0 comments
8
Votes
0
Comments
Can I have multiple TXT records configured on the same domain for multiple Zendesk accounts?
Edited Feb 28, 2023
2 votes · 0 comments
2
Votes
0
Comments
Why do emails thread to the wrong ticket?
Edited Oct 29, 2024
15 votes · 26 comments
15
Votes
26
Comments
How can I switch from the Gmail connector to standard email forwarding?
Edited Mar 21, 2024
4 votes · 2 comments
4
Votes
2
Comments
Updated ticket does not show any content from the customer
Edited Aug 21, 2023
11 votes · 0 comments
11
Votes
0
Comments
My customers are receiving blank emails from ticket updates
Edited Nov 28, 2023
4 votes · 0 comments
4
Votes
0
Comments
Edited Jan 17, 2025
5 votes · 0 comments
5
Votes
0
Comments
What is the function of the "Send email via Gmail" option?
Edited Dec 03, 2024
2 votes · 2 comments
2
Votes
2
Comments
Email suspension cause: Automatic email processing failed
Edited Aug 21, 2024
2 votes · 0 comments
2
Votes
0
Comments
Some agent responses pull the entire email chain into their response
Edited Jan 24, 2024
0 votes · 6 comments
0
Votes
6
Comments
Trigger based on the Ticket > Received at condition is firing on all tickets
Edited Dec 01, 2023
1 vote · 8 comments
1
Vote
8
Comments
Troubleshooting email deliverability
Edited Oct 18, 2024
12 votes · 3 comments
12
Votes
3
Comments
How can I recover missed emails if the Gmail connector becomes disabled?
Edited Sep 04, 2024
3 votes · 0 comments
3
Votes
0
Comments