Can I use HTTP links in agent signatures?

Question

Can I use HTTP links in the signature of my agents?

Answer

Sometimes end users' replies can be marked as spam if their emails include a notification sent from Zendesk containing marketing, sales, or any insecure link.

Ensure that hyperlinks in the agent's signature, triggers, automations, and dynamic content use HTTPS instead of HTTP or WWW. Zendesk scans hyperlinks, and tickets with HTTP or WWW will likely be suspended.

Additionally, we recommend avoiding sales and marketing links in the agent signature, if you expect to communicate with Google or Yahoo emails. These could be blocked due to a recent rollout to reduce spam.

For more information, see these articles:

• Understanding and managing suspended tickets and spam
• How can I add a hyperlink or image to my signature?