Question
When adding multiple external email addresses as support addresses in my account, do I need to make a new Zendesk address for each external email address?
Answer
No, you do not need a new Zendesk support address for each of the external email addresses you are configuring. All external emails can be forwarded to the same Zendesk support address, support@subdomain.zendesk.com
, where the subdomain refers to your specific account's name.
For more information, see the article: Forwarding incoming email to Zendesk Support.
2 comments
James Shaffer
You state no, just use forwarding. However, in the article you recommend.
1. Zendesk recommends creating a Zendesk support address for each forwarded account instead.
2. Zendesk recommends using the Zendesk Gmail Connector for Email instead of setting up forwarding.
What are the advantages or pros/cons of one versus the other?
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Joyce
1. Zendesk recommends creating a Zendesk support address for each forwarded account instead.
2. Zendesk recommends using the Zendesk Gmail Connector for Email instead of setting up forwarding.
Hope this helps!
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