Question
How do I know if my DKIM records are configured correctly?
Answer
Confirm that the Custom domain for DKIM option is enabled. For detailed instructions, see the article: Digitally signing your email with DKIM.
To validate the records, use a third-party tool, as there is no integrated validator within the Zendesk product suite. Dmarcian is a common tool used in the industry for this purpose.
The Selector is zendesk1
, zendesk2
in separate lookups:
4 comments
Customer Support
Hi there, I have setup the DKIM CNAME records as per your advice, but it is not working. How do I resolve this now?
0
Cheeny Aban
Were you able to test your DKIM on the suggested site or on another similar site? If yes and no issue has been detected. I highly suggest that you initiate a conversation with us so we can dig deeper into your account.
I hope that helps!
0
Abdelhameed Khaled
have a question why we are creating 2 CNames not only 1 ?
Charles Nadeau Ryan Winkler
0
Destiny
I appreciate your question about the 2 CNAMES for DKIM configuration.
The use of two CNAME (Canonical Name) records for DKIM (DomainKeys Identified Mail) is generally implemented to provide redundancy and enhance security for email authentication. Each CNAME record corresponds to a different DKIM selector. In the case of zendesk1 and zendesk2, these are two distinct selectors that represent separate cryptographic keys for signing emails.
Here are the main reasons for setting up two CNAME records for DKIM:
I hope this information helps.
0