Every incoming email sent to my Zendesk is suspended

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  • Joann Gregoire

    Hi there, my situation is that I receive the end user ticket and I can reply to them and they see my reply. But when the end user replies to the it goes to suspended ticket

    Received from support address

    is it the same issue?

  • Bonnie
    Zendesk Customer Care

    Yes, if every end-user reply is coming into your Zendesk with a Suspension reason of  Received from Support Address, this would indicate an issue with your email forwarding setup from your external support address to your Zendesk default address. If your IT Support team has any issues resolving the forwarding issue, please contact Zendesk Support and we can provide more specific help.


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