How can I reconnect a support address through the Gmail connector in Zendesk?

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  • Ashley Krämer

    Hi there! 


    Im trying to send emails out through ZD sell ( contacts) and I get this error message:

    Action Required: lost connection to your email account

    Sell has lost connection with your Gmail account through a secure connection (OAuth). Try to reconnect your email.


    When I click "reconnect your email" it prompts me to put in my gmail, but I shouldn't be putting in my gmail account. 


    Thanks for your help

  • Brett Bowser
    Zendesk Community Manager
    Hey Ashley, 
    I would recommend chatting in with our Customer Care team using the steps in this article: Contacting Zendesk Customer Support
    They'll most likely need to dig into your account to see why this error is generating.
    Let me know if you have any other questions in the meantime!

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