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Why do replies to email-target notifications create a new ticket?



Edited Jan 24, 2024


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An option to add specific CC's through triggers or macros should be added then as there are cases where specific individuals or groups of people should be notified of a common ticket that are not agents of the system. Such as approval requests for access to systems or equipment that need to go to department heads, supervisors, office managers, etc. Possibly an option that says End User in the Add CC option and then gives a search menu to select an existing end user within the system to be added as a CC. 

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Shawna James

Community Product Feedback Specialist

Hey Trae, thank you so much for taking the time to provide us with your feedback here. I wanted to point you in the direction of our product feedback forum for Support where we collect product feedback and where our PM’s review feedback from our customers. We would greatly appreciate you using this forum to share your feedback with us for better visibility. Here is our product feedback template to get you started. Thank you!

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