Question
How can I add a hyperlink or image to my signature?
Answer
Use Markdown formatting to add images or a hyperlink to your signature.
- Click your avatar at the top right corner and then View profile.
- Under Signature on the left-hand panel, type down the Markdown text below.
[Link display text](http://www.zendesk.com)
Alternatively, you can add an image that is also a link using this markdown
[](linkurl)
If you want to display the image only but not clickable, use this markdown
Tip: Zendesk recommends using a PNG or JPEG file and sizing the image to a smaller size, between 5 KB to 50 KB.
For more information about using Markdown, see the article: Formatting text with Markdown.
Note: This functionality also applies to global and brand signatures.
9 Comments
Hey Jemuel,
Thanks for this - but I have a related question.
I added my company logo to my signature at the bottom of each ticket - is it possible to make the image clickable (as in linked to my company website) so my customers can go straight to my website?
That would be a great help!
Hello Wasim Cairns,
You should be able to make the logo image you added by following the instructions below.
Best regards.
Is it possible to add a tel: link to the signature? Unfortunately, this doesn't seem to work:
Hi Daniël! After some testing, it appears this is not possible with markdown in the Agent Signature.
However, is possible with HTML, using the following formula:As an alternative, you could potentially include this formatting within your trigger notifications to include a callable link. Hope that helps!
Shannon Pesta | Customer Advocate
Two quick questions on signatures - I added an image to the signature, but the image size was really big when it came through. Is there a way to format the size of the picture? Also, can I make the picture to the left of all the other data in the signature?
Second question - Can you bold certain parts of the signature? I couldn't find any articles on that. Like if I wanted {{agent.name}} to be bold, how would I integrate that?
Any help is appreciated! Thank you!
Hey Joshua,
For the first item, you just need to save the source image you're using at the proper size you want it to display. If you don't, I believe it displays at full res, which is what you're seeing. I'm not sure about the styling to the left questions though.
For bolding, try using using two asterisks before and after the agent name.
ex: **Joshua Morris**
Thank you! I will create a smaller picture. The bolding worked.
Why the href doesn't work in chat?
Hey Riko,
Hrefs are currently not supported in Chat this time. I don't have any information on why this is the case but I would encourage you to share your feedback on this existing post: Chat Hyperlinks
Thank you!
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