How can I add a hyperlink or image to my signature?

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9 Comments

  • Wasim Cairns

    Hey Jemuel,

    Thanks for this - but I have a related question.

    I added my company logo to my signature at the bottom of each ticket - is it possible to make the image clickable (as in linked to my company website) so my customers can go straight to my website?

    That would be a great help!

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  • Devan - Community Manager
    Zendesk Community Team

    Hello Wasim Cairns,

    You should be able to make the logo image you added by following the instructions below. 

    Best regards.

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  • Daniël Nieuwendijk

    Is it possible to add a tel: link to the signature? Unfortunately, this doesn't seem to work:

    [030 xxx xxx](tel:+3130xxxxxxx)
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  • Shannon Pesta
    Zendesk Customer Advocate

    Hi Daniël! After some testing, it appears this is not possible with markdown in the Agent Signature.

    However, is possible with HTML, using the following formula:
    <a href=“tel:55555555”>Call (555)555-5555</a>

    As an alternative, you could potentially include this formatting within your trigger notifications to include a callable link. Hope that helps!

    Shannon Pesta | Customer Advocate 

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  • Joshua Morris

    Two quick questions on signatures - I added an image to the signature, but the image size was really big when it came through.  Is there a way to format the size of the picture?  Also, can I make the picture to the left of all the other data in the signature?

    Second question - Can you bold certain parts of the signature?  I couldn't find any articles on that.  Like if I wanted {{agent.name}} to be bold, how would I integrate that?

    Any help is appreciated!  Thank you!

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  • Dan Ross
    Community Moderator

    Hey Joshua,

    For the first item, you just need to save the source image you're using at the proper size you want it to display. If you don't, I believe it displays at full res, which is what you're seeing. I'm not sure about the styling to the left questions though. 

    For bolding, try using using two asterisks before and after the agent name.
    ex: **Joshua Morris**

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  • Joshua Morris

    Thank you!  I will create a smaller picture.  The bolding worked.

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  • Riko

    Why the href doesn't work in chat?

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  • Brett Bowser
    Zendesk Community Team

    Hey Riko,

    Hrefs are currently not supported in Chat this time. I don't have any information on why this is the case but I would encourage you to share your feedback on this existing post: Chat Hyperlinks

    Thank you!

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