How do I change or set the language in the widget on my website?

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9 Comments

  • nnamdi Ifezue

    yes

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  • Inna

    Additionally, to this question- how do we enable the search via Help Center articles in a widget if a person types in a keyword in another language? We have a multilingual support center, but for some reason, if I type in a keyword in some other language, for example in German, I receive the search results in English 

    2
  • Brett Bowser
    Zendesk Community Team

    Hey Inna,

    Looks like you currently have a ticket open with our Customer Advocacy team regarding this issue. Our team will continue working with you in your ticket to get your questions answered :)

    Cheers!

    0
  • Agnieszka Kulpinska

    I'd love to learn, how Zendesk helped Inna - I got the same issue and query.

    0
  • Nicole S.
    Zendesk Community Team

    Hi Agnieszka -

    In Inna's case, it turned out that there was custom code on their Help Center that was interfering. Have you customized your Guide Theme at all?

    0
  • Agnieszka Kulpinska

    Hi, Nicole, yes, we did customised it too.

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Agnieszka,

    If you're using custom code in your Guide theme then this is most likely affecting your search results. Since this is not something we can assist with on our end, you'll want to reach out to your developers so they can look into this. We also have a professional services team available that can set up your Help Center how you'd like at an additional cost.

    If this is something you're interested in, let me know and I'll get you in touch with your account manager.

    Cheers!

    -2
  • Francois S

    How can we force the webwidget to look only in 1 language ? 

    Because this remark says that it looks into all the languages if I understand it correctly... But in zendesk guide we can't give different tags/labels for different languages... 

    Note: Setting the language via API does not extend to the Help Center search within the widget. The search matches the keywords used across all the Help Center languages. For example, the language of the widget is set to Dutch but the Helpcenter does not contain any Dutch content. The widget tries to match results in a different language supported, for example French, and serves French results instead.

     

    What we want is forcing the WebWidget to look into the helpcenter language that we have choice. What is the solution for that? (Because it seems that zendesk is only doing it for some languages and that a huge blocking factor)

     

    0
  • Shai Dimayuga
    Zendesk Customer Advocate

    Hi Francois S,

    A ticket has been created on your behalf and someone from our Support Team will contact you back regarding this via email.

    Cheers!

    0

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