How to set the ticket priority based on the support email address [Video]

In this tutorial we look at building a trigger that automatically sets the ticket's priority based on the support address the ticket is received at.

For more information about ticket fields, see About ticket fields.

For other questions about the ticket priority field, see the articles below.

• How to set the ticket priority to normal when a ticket is created [Video]
• How to set the ticket priority based on a word or sentence [Video]
• Can I change the priority value back to no priority?
• Can I automatically set priority on tickets for my SLA targets?
• Can I edit the priority field?