How to set the ticket priority based on the support email address [Video]

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2 Comments

  • Darren Currie

    Thanks for the video, Matteo. I tried this out using the same conditions and when setting the trigger's actions, the Priority options for Low, Normal, High, and Urgent are all grayed out. Any suggestions?

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  • Cheeny Aban
    Zendesk Customer Advocate

    Hi Darren,

    This type of incident happens when the Ticket Field: Ticket priority is deactivated on your Account. I suggest that you reactivate the said field by going to Ticket Fields>Inactive. Once active, they will be available again as a condition on your trigger

     

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