Why am I unable to log in to Help Center in Safari or on iOS devices?

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  • iisaacson

    This is not really a solution. We should not have to disable tracking just to make the web app usable. :(

  • Igor Ryzhov

    This is absolutely not a solution! Why should I disable tracking prevention to use Zendesk?

  • Alan Jiménez

    Jesus Christ. Really?

    Many other service providers on the web manage without requiring end users to throw a layer of security out of the window. How do they do it? Why can't you?


  • Tim O'Brien

    This is... really not a solution. The problem is that you're not correctly handling cnames, fix the product.

  • Josh Crandon

    Comically, in order to leave a comment I had to use Chrome on my iPhone...

    Surely there must be a proper solution. You need to look at your integration with OKTA again as no one else seems to have this challenge.

  • Peter Steinberger

    Forcing us to disable ITP to allow log-in is not an acceptable workaround, in fact I've never seen a company recommend such a drastic measure.

    Please fix this properly. The Web isn't just Chrome.

  • Thomas Einwaller

    Please Zendesk get it together, this is not a solution, not even a workaround - fix your product!

  • Pascual Strømsnæs

    This is definitely not an adequate solution. First of all, logging in via an HTML form is not "native authentication", nor is this reliant on allowing cross-site tracking.

    How can we trust how you at Zendesk to collect and treat personal information, when you advocate severly flawed practices in this manner?

    A simple solution where you give your partners API keys they can authenticate their users with and then being able to be transferred would be sufficient. Literally hundreds of thousands of web apps manage this perfectly well every day, even after Apple and other makers of web browers turned of support for cross-site tracking as a default last year.

    Giving this terrible advice as you do here could potentially lead to dangerous situations where users that are not aware of the risks could lose their personal, sensitive data.

  • Pascual Strømsnæs

    I asked Zendesk via Twitter about this issue and it seems that a fix is now imminent.


  • Peter Steinberger

    Wow. Looks like they don't care about Safari, but since Chrome has such a wider share and now implements similar restrictions, the issue suddenly became important. 

    If they would have fixed it for Safari, chances are high they wouldn't have to rush now to fix it for Chrome.

  • Erkan Yıldız

    Zendesk's indifference to this issue is at an unbelievable level. Even these dirty workarounds they call "a solution" do not work.

  • Anthony Williamson

    We (Zendesk consumers) are being forced to provide this answer to our end-user community - it is really unacceptable and inadequate as a response for what is at least perceived as a security breach in what many consumers feel is our product's website. Please address the issue and resolve it by simply preventing the need to disable this option.

  • Quinton Myers

    Anna Roussanova

    Can you provide an official response to the concerns listed above? I too have the same concern but would love to know Zendesk's official stance. I am an Apple user (MacBook & iDevices) and would love to not have to use other browsers. This is just a want not a need.

    Can you at the very least post the link to the article that represents Zendesk's official response to the concerns the users list above?

    Thank you in advance.

    Please advise.

  • Sondra Halperin

    We use google login. With iOS update 14.2, when I tried to log in to our KB with google login, it kept going in circles, bringing me back to the login page.

    I hadn't made any changes, but this solution fixed it.

    Thanks for posting.



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