How do I apply my promotional code/ coupon?
Confirm your billing cycle is set to "monthly" when using your Zendesk for Startups promo code
To apply your code
- Sign in to your Zendesk Support trial instance.
- Click the Zendesk Products icon () in the top bar, then select Admin Center.
- From Admin Center select Billing Details > Purchase> Did you receive a promo code from us?
- Enter your promo code and click Apply.
- Complete the checkout process.
Important: If you are still waiting to be approved, feel free to create a trial account but DO NOT subscribe and pick your plan. If you pick a subscription prior to receiving a code from us, this will remove you from participation as the program and its benefits may only be applied to new Zendesk accounts.
Can I change my subscription during the 6 months I'm using the credits?
You can adjust your current subscription during the promotion.
If you’d like to upgrade, the current account owner may do so at any time using Admin Center > Subscription.
If you choose to downgrade, please contact firstname.lastname@example.org prior to do so. Downgrading manually will void your current promo code on the account and you will be billed with the next invoice.