Why is there a discrepancy in Served chats between Analytics and Explore?

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2 Comments

  • Kamolchanok Jittrepit

    Excuse me what is definition of "Not Engaged" in Chat Completion?

    0
  • Matthew Miranda

    Hi Kamolchanok,

    Thank you for reaching out!

    "Not engaged" means the agent proactively joined the chat (outbound) but didn't end up sending a message to the visitor to start the chat conversation.

    I hope this helps. Let us know if you need anything else.

    Regards,

    Matthew Miranda | Customer Advocate |
    https://www.zendesk.com |

    0

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