How can I prevent agents from reassigning tickets to other agents?

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3 Comments

  • Yolande Geyser
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    It works great, thanks.

    However, how do I exclude the admins?

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  • Ben Van Iten
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    Hi Yolande Geyser,

    If you would like for administrators to still be able to do this, you can add trigger conditions that look like this to the Meet All section:

    You can add as many users as you need. Unfortunately there isn't a trigger condition that can lump in all administrators into one.

    I hope this is helpful!

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  • Devan
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    Hello Yolande Geyser,

    I would recommend utilizing Groups in support to achieve this. By adding all agents to that group and having this trigger only impact members of the agent group, you should be able to accomplish this. I've linked an article below that goes into detail on this issue.

    Creating, managing, and using groups

    Best regards. 

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