How can I prevent agents from reassigning tickets to other agents?

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3 Comments

  • Yolande Geyser

    It works great, thanks.

    However, how do I exclude the admins?

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  • Ben Van Iten
    Zendesk Community Team

    Hi Yolande Geyser,

    If you would like for administrators to still be able to do this, you can add trigger conditions that look like this to the Meet All section:

    You can add as many users as you need. Unfortunately there isn't a trigger condition that can lump in all administrators into one.

    I hope this is helpful!

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  • Devan - Community Manager
    Zendesk Community Team

    Hello Yolande Geyser,

    I would recommend utilizing Groups in support to achieve this. By adding all agents to that group and having this trigger only impact members of the agent group, you should be able to accomplish this. I've linked an article below that goes into detail on this issue.

    Creating, managing, and using groups

    Best regards. 

    0

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