How do I use @mentions in Zendesk Gather?
How do I turn @mentions on?
@mentions cannot be turned on or off. This feature is enabled in all accounts by default.
To use @mentions, you must enable user profiles in your Help Center. @mentions can be used in public or private Help Centers, so long as user profiles are turned on.
Who can I @mention?
You can @mention any user who has a Help Center account and posted or commented in the Help Center in the past. If a user has an account but didn't post or leave a comment, they cannot be @mentioned.
How do I @mention a user?
To @mention a user, type the "@" symbol, and begin typing their name or alias. Do not put a space in between the "@" symbol and the first letter of the user's name.
A pick list appears as you type the name of the user. You must type in at least 3 characters after the "@" symbol in order for the list of suggestions to appear.
If you have many users in your community with similar names, continue to type until the system can identify the correct user.
An @mentioned user receives an email notification when they were mentioned. Additionally, their name becomes a clickable link to the user's profile page in the Help Center.
For more instructions on how to use @mentions, see Making posts in the community (Gather Professional).