- The enable/disable button is greyed out inside the chat agent's profile.
- I have a Chat-only - Phase 4 account (Registered for a Chat account after October 24, 2018). For more information, see Determining your Zendesk Chat account version.
New Chat-only accounts need to access an agent's profile to make changes to the agent's name, email address, role, status, and even permanently delete the agent.
To make changes to the agent profile
- From the Chat dashboard, go to Settings > Agents, then select an agent.
- Open Edit Profile.
- Click Products and Roles, tick or untick the box to enable or disable the agent's profile and then save the changes.
You also have an option to change the role here.
Under the Accounts tab, you can edit the name, email address, reset the password and permanently delete the agent.