My Zendesk locale is not English. I copied an English metric (or attribute) formula from an Explore recipe but it is not recognizing the formula and returning a syntax error.
The formula editor in Explore is language specific and will not recognize English formulas when the user profile is set to a non-English language. You can generate a language-specific version of the formula by following the steps below.
- Temporarily switch your user profile language to English.
- Create your custom metric (or attribute) formula in Explore. It will no longer return a syntax error.
- Switch back to the original language on your user profile.
- The formula will now be automatically translated to your original language.
Here is a visual demo for English to Spanish: