Can I use an email alias, or multiple emails, with Zendesk Sell?

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  • René Michaels

    Possible workaround ...

    Email Alias = 

    Licensed Sell User =

    Scenario: Joe receives an email sent to the alias, Joe replies from AND copies himself at

    Wouldn't that email be captured in the Lead, Contact, or Deal cards?

  • Grzegorz Pogwizd
    Zendesk Team Member

    Hi René,

    Thanks for your question, I'm happy to answer. Yes, the workaround you proposed would, in fact, work :-)

    However, please know that although Sell doesn't support email aliases, if your emails are all stored in the same mailbox (both sent/received from the regular email and your email alias) Sell will be able to show you all of these emails, regardless of their origin.

    The "doesn't support email aliases" statement relates to not being able to send out emails from Sell using an email alias. You can only send out an email using the one integrated email address.

    Best regards!

    Grzegorz Pogwizd
    Technical Support Engineer | Zendesk Sell

    Do you need more information? - Our Help Center has it all at
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  • william davidson

    Is the recommended email setup that each user has their own email account, or can you use one sales email account between all users? 

  • Laura Hippert
    Zendesk Team Member

    Hi William,

    While it is possible to sync one email address with multiple users, we don't support this workflow as you might see some issues with multiple users syncing to the same email account. We recommend each user integrating their Sell account with their own unique email address.

    Laura Hippert | Zendesk Sell Specialist | Senior Customer Advocate

    Visit our Support Center

    Call us at +1 888-670-4887 (press 1 for Zendesk Sell), Mon-Fri, 8am-5pm, Pacific Time


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