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Sell communication channels

Articles that help fix issues with Sell Voice and email in Sell. Content includes common Voice errors, issues with calls, number settings, and others. Articles about issues with duplicated emails, synchronization problems, communication filters, and others.


Why are my calls to Singapore not working from Sell?

Question My Sell number isn't from Singapore but I can receive calls from Singapore. However, I can't make outgoing c...

Edited Nov 23, 2023

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What does the message "This conversation is read-only" mean in my Sell emails?

Question What does the message This conversation is read-only mean in my Sell emails? Can I delete the email? Answer ...

Edited Dec 13, 2024

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Sell Voice error: Failed POST (402 error)

Issue symptoms When trying to make a call with Sell Voice, I am unable to make a call and see the error message: Fail...

Edited Jul 26, 2023

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Do email conversations disappear if I remove someone from my Sell account? 

Question What happens to the email conversations in Sell between a salesperson and a client if the salesperson eventu...

Edited Jan 25, 2024

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A call is not appearing in my Sell account

Issue symptoms A call is not appearing in my Sell account. I am unable to locate the call on the associated lead, con...

Edited Jan 25, 2024

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How can I block a phone number in Sell to prevent unwanted calls?

Question How can I block a phone number in Sell to prevent unwanted calls from that number? Answer You can contact th...

Edited Jan 25, 2024

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Do I need Zendesk Talk to use Zendesk Sell Voice?

Question Do I need a Zendesk Talk subscription to use Zendesk Sell Voice? Answer No, Zendesk Talk and Zendesk Sell Vo...

Edited Aug 21, 2024

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Which email address should I integrate with Sell?

Question I want to communicate by email with my leads and contacts but I am unsure of which email address I should us...

Edited Jan 25, 2024

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Can I integrate Sell with my existing telephony system?

Question Can I integrate my existing telephony system like RingCentral with Sell? Answer Yes, there are many options ...

Edited Jan 12, 2023

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If I block an email in Sell using the blocklist, does this block the email for all other users?

Question If I block an email using the blocklist, does this block the email for all other users in Sell or just withi...

Edited Jan 25, 2024

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My Sell email integration is sending duplicate emails

Issue symptoms I connected my email account to Zendesk Sell. When I send an email from my account it appears as a dup...

Edited Jan 25, 2024

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Can I use my personal number with Sell Voice?

Question Can I call customers from my personal number using Sell Voice? Answer You can port an existing number to Se...

Edited Jan 17, 2024

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How do I increase my Sell email limit?

Question How do I increase the limit on the number of emails I can send each day? Answer Zendesk Sell allows each us...

Edited Aug 21, 2024

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Can I share email templates in Sell?

Can I share email templates with my team? Answer Email templates are available on the Sell Professional plan and abov...

Edited Sep 01, 2023

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Can I use an email alias or multiple emails with Sell?

Question Does Sell support email aliases? Can I integrate a general team inbox with multiple email addresses in my se...

Edited Jan 25, 2024

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Why are my Sell emails being detected as spam?

Question Some of my Sell emails are being detected as spam. How do I resolve this? Answer There are a number of reaso...

Edited Jan 25, 2024

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How do I stop an email sequence?

Question If I enrolled a person in a sequence and I send an email to them in the meantime, does that stop the sequenc...

Edited Jan 25, 2024

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Can I change my Sell Voice phone number?

Question I selected a number in my Voice and Text settings but now I want a new phone number to call my leads. Is it ...

Edited Jan 25, 2024

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Are shared mailboxes supported in Sell?

Question Are shared email addresses supported in Sell? Answer Shared mailboxes are not supported in Sell. By utilizin...

Edited Jan 25, 2024

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Can I export calls from Sell?

Question How do I export call log data from Sell? Can I use the API to export details of a call, such as call outcome...

Edited Jan 25, 2024

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When calling customers from Sell, why is the caller ID showing as spam?

Question When calling customers using my Sell Voice number, the caller ID name shows as spam when the customer receiv...

Edited Jan 25, 2024

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Can all of my sales reps call from the same Voice number?

Question Can all of my sales reps call from the same Sell Voice number? If a sales team has five reps, do they need f...

Edited Jan 25, 2024

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How do I format a phone number in Sell?

Question What are the acceptable phone number formats to use with Sell Voice? How should I add a phone number to a le...

Edited Jan 25, 2024

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Can I send emails from a generic or group email addresses in Sell?

Question I need to use a generic or groups email address rather than having the email address of individual agents on...

Edited Oct 17, 2022

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How do I update the email integration on my account?

Question How do I change the email address integrated with Sell? Should I disconnect my email integration in my email...

Edited Aug 21, 2024

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What does the warning message "Sell doesn't store one-on-one emails between you and your team members" mean?

Question Why can't I track email conversations with my team members? Why are conversations with other users in my acc...

Edited Mar 09, 2023

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How to troubleshoot Sell Voice recordings

All Zendesk Sell plans include a Voice feature that allows you to record phone calls in your account. However, a reco...

Edited Feb 07, 2024

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How do I log a call in Zendesk Sell?

Question If I make a call outside of Zendesk, how can I log the call? Do I need to purchase the Voice feature to log ...

Edited Aug 21, 2024

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Why is there a red exclamation mark icon on the call I just logged?

Question What does the red ( ! ) icon next to a phone call mean in my account? Why do I see an error icon on my call ...

Edited Aug 21, 2024

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Why am I experiencing issues making a phone call out of Sell?

Problem I am experiencing poor call quality with Sell Voice. What is wrong with Sell Voice? Multiple users are exper...

Edited Feb 12, 2024

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