Issue symptoms
After migrating to the Zendesk for Salesforce integration, I see an error in the App sidebar that states Failed to synchronize info. Please try again later.
Resolution steps
Sometimes during a migration, the field-references within the App configuration aren't updated properly. To resolve this, ask an admin to click Configure settings.
Within those settings, the objects may need to be removed and re-added. Zendesk recommends taking a screen-shot of the settings you have to make sure you re-map the same fields after you recreate these objects.
Here's a GIF demonstrating how to remove and recreate objects: 
If you're still seeing the "Failed to synchronize info" error after removing and re-adding those objects, please open a ticket with our support team so we can take a closer look.
4 Comments
Does each agent have to perform it, or is it globally set there if changed?
heyO Steven Aranaga
It should update globally if anyone changes it. The setting for that sidebar app are not agent specific.
I've had to do this 4 times over the last several months...and it is a huge pain in the butt. I consider this a product defect. When will this be resolved?
Hello Thomas Bouchard,
At this time, we have no announcement on a timetable for a resolution to this issue. I would recommend subscribing to our Announcements section of our help center, where we share release notes and updates on topics such as this.
Announcements
Best regards.
Please sign in to leave a comment.