Can I change a ticket status back to New?

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3 Comments

  • Jean Cesar Martínez

    Hi

    Can I change the default group of new tickets without changing its status?

    0
  • Austin Lacey
    Zendesk Community Team

    Hello Jean! 

    The assigned group of a new ticket can be changed without changing the ticket status out of "new" as long as an agent is not also assigned during that action. 

    0
  • Jean Cesar Martínez

    Thanks Austin.

    Your clarification helped me a LOT for it's implications. You made my day.

    Be safe!

    0

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