Department routing is not working correctly in chat

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  • Cj

    Ok, I checked everything in this article and I still just cannot make this work. What am I missing? I am trying to get a tag to add to any chat started with the group/Department "Español", even if everyone in that Group/Department is offline. However, it just doesn' What am I missing? It doesn't matter if the department is online or offline, I even tried setting it up identically for English to confirm the ñ wasn't causing an issue.

  • Kay
    Community Moderator

    Hi CJ,

    This occured to me the other day too. After a full refresh of the browser, it appeared to be working correctly.
    In my case it appeared to be some caching issue on loading the Widget in the test environment. Hope that helps..


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