Department routing is not working correctly in chat

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  • Cj

    Ok, I checked everything in this article and I still just cannot make this work. What am I missing? I am trying to get a tag to add to any chat started with the group/Department "Español", even if everyone in that Group/Department is offline. However, it just doesn' What am I missing? It doesn't matter if the department is online or offline, I even tried setting it up identically for English to confirm the ñ wasn't causing an issue.


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