Live chat departments, triggers, operating hours, and routing
Articles that help solve issues and answer questions about departments, triggers, operating hours, and routing in live chat.
- What type of triggers should I use to route chats to specific groups in Agent Workspace?
- Why do triggers route live chats to departments with no available agents?
- How do I evenly distribute chats among my agents?
- How do I let my customers choose who to chat with?
- How do I set or change the department of a chat?
- How do I make changes to the default chat triggers that come with my account?
- How do I set up chat to support multiple countries and languages?
- Can I create a department in Chat when the Zendesk Agent Workspace is enabled?
- How can I reduce the number of chats missed by my agents?
- Department routing is not working correctly in chat
- Can I customize the Check conditions of my Chat trigger to include both "any" and "all" of the following conditions?
- How do I start a chat with a customer that has been on my website for a certain amount of time?
- How can I test a Chat trigger?
- Can I stop visitors who load the widget before operating hours end from being routed to offline departments?
- Can I turn off Chat if my queue is too busy?
- Is it possible to choose a department when submitting an offline message?
- Can I end a chat session with a Chat trigger?
- Can I reapply the department after a timed-out chat visitor reconnects?
- Should I use the department, department status, or visitor department condition in my Chat trigger?
- What type of triggers should I use to route chats to specific groups in Agent Workspace?
- Why do triggers route live chats to departments with no available agents?
- How do I evenly distribute chats among my agents?
- How do I let my customers choose who to chat with?
- How do I set or change the department of a chat?
- How do I make changes to the default chat triggers that come with my account?
- How do I set up chat to support multiple countries and languages?
- Can I create a department in Chat when the Zendesk Agent Workspace is enabled?
- How can I reduce the number of chats missed by my agents?
- Department routing is not working correctly in chat
- Can I customize the Check conditions of my Chat trigger to include both "any" and "all" of the following conditions?
- How do I start a chat with a customer that has been on my website for a certain amount of time?
- How can I test a Chat trigger?
- Can I stop visitors who load the widget before operating hours end from being routed to offline departments?
- Can I turn off Chat if my queue is too busy?
- Is it possible to choose a department when submitting an offline message?
- Can I end a chat session with a Chat trigger?
- Can I reapply the department after a timed-out chat visitor reconnects?
- Should I use the department, department status, or visitor department condition in my Chat trigger?