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  1. Zendesk help
  2. Chat
  3. Live chat advice and troubleshooting
  4. Live chat departments, triggers, operating hours, and routing
  1. Zendesk help
  2. Chat
  3. Live chat advice and troubleshooting
  4. Live chat departments, triggers, operating hours, and routing

Live chat departments, triggers, operating hours, and routing

Articles that help solve issues and answer questions about departments, triggers, operating hours, and routing in live chat.

  • What type of triggers should I use to route chats to specific groups in Agent Workspace?
  • Why do triggers route live chats to departments with no available agents?
  • How do I evenly distribute chats among my agents?
  • How do I let my customers choose who to chat with?
  • How do I set or change the department of a chat?
  • How do I make changes to the default chat triggers that come with my account?
  • How do I set up chat to support multiple countries and languages?
  • Can I create a department in Chat when the Zendesk Agent Workspace is enabled?
  • How can I reduce the number of chats missed by my agents?
  • Department routing is not working correctly in chat
  • Can I customize the Check conditions of my Chat trigger to include both "any" and "all" of the following conditions?
  • How do I start a chat with a customer that has been on my website for a certain amount of time?
  • How can I test a Chat trigger?
  • Can I stop visitors who load the widget before operating hours end from being routed to offline departments?
  • Can I turn off Chat if my queue is too busy?
  • Is it possible to choose a department when submitting an offline message?
  • Can I end a chat session with a Chat trigger?
  • Can I reapply the department after a timed-out chat visitor reconnects?
  • Should I use the department, department status, or visitor department condition in my Chat trigger?
  • What type of triggers should I use to route chats to specific groups in Agent Workspace?
  • Why do triggers route live chats to departments with no available agents?
  • How do I evenly distribute chats among my agents?
  • How do I let my customers choose who to chat with?
  • How do I set or change the department of a chat?
  • How do I make changes to the default chat triggers that come with my account?
  • How do I set up chat to support multiple countries and languages?
  • Can I create a department in Chat when the Zendesk Agent Workspace is enabled?
  • How can I reduce the number of chats missed by my agents?
  • Department routing is not working correctly in chat
  • Can I customize the Check conditions of my Chat trigger to include both "any" and "all" of the following conditions?
  • How do I start a chat with a customer that has been on my website for a certain amount of time?
  • How can I test a Chat trigger?
  • Can I stop visitors who load the widget before operating hours end from being routed to offline departments?
  • Can I turn off Chat if my queue is too busy?
  • Is it possible to choose a department when submitting an offline message?
  • Can I end a chat session with a Chat trigger?
  • Can I reapply the department after a timed-out chat visitor reconnects?
  • Should I use the department, department status, or visitor department condition in my Chat trigger?
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