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Live chat departments, triggers, operating hours, and routing
Articles that help solve issues and answer questions about departments, triggers, operating hours, and routing in live chat.
Why are chats not being routed to other available agents?
Edited Feb 26, 2024
0 votes · 0 comments
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Workflow: Use a Chat trigger for messaging to notify if a department is offline
Edited Aug 15, 2024
0 votes · 3 comments
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3
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What type of triggers should I use to route chats to specific groups in Agent Workspace?
Edited Jan 22, 2024
3 votes · 0 comments
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Why do triggers route live chats to departments with no available agents?
Edited Apr 04, 2023
2 votes · 2 comments
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2
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Workflow: Send proactive messages in your visitor's default language
Edited Sep 05, 2024
0 votes · 2 comments
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2
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How do I evenly distribute chats among my agents?
Edited Jan 20, 2025
1 vote · 0 comments
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How do I let my customers choose who to chat with?
Edited Jan 22, 2024
0 votes · 0 comments
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How do I set or change the department of a chat?
Edited Nov 15, 2023
1 vote · 8 comments
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8
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How do I make changes to the default chat triggers that come with my account?
Edited Aug 21, 2024
2 votes · 0 comments
2
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How do I set up chat to support multiple countries and languages?
Edited Jan 22, 2024
2 votes · 2 comments
2
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2
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Can I create a department in Chat when the Zendesk Agent Workspace is enabled?
Edited Feb 24, 2023
1 vote · 0 comments
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How can I reduce the number of chats missed by my agents?
Edited Jan 22, 2024
2 votes · 2 comments
2
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2
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Department routing is not working correctly in chat
Edited Apr 05, 2023
6 votes · 11 comments
6
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11
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Edited Jan 22, 2024
2 votes · 0 comments
2
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Edited Aug 20, 2024
1 vote · 5 comments
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5
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Edited Nov 18, 2022
4 votes · 0 comments
4
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Can I turn off Chat if my queue is too busy?
Edited Dec 13, 2022
0 votes · 0 comments
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Is it possible to choose a department when submitting an offline message?
Edited Dec 10, 2024
0 votes · 0 comments
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Can I end a chat session with a Chat trigger?
Edited Jan 22, 2024
4 votes · 1 comment
4
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1
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Can I reapply the department after a timed-out chat visitor reconnects?
Edited Jan 22, 2024
2 votes · 5 comments
2
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5
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Should I use the department, department status, or visitor department condition in my Chat trigger?
Edited Jan 31, 2024
2 votes · 1 comment
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1
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