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How to pull data from Zendesk Support to Microsoft Power BI

Mark Nino Valencia
  • Edited
Zendesk Team Member

Question

I want to use Microsoft Power BI to create reports and pull data from Zendesk Support. How do I pull data from Support to Power BI?

Answer

We do not have a native integration with Power BI. As a workaround, Microsoft has created an integration to pull data from your Support account to Power BI. For more information on how to integrate Power BI with Zendesk Support, see the Microsoft article: Connect to Zendesk with Power BI.

Disclaimer: This article is provided for instructional purposes only. Zendesk does not support or guarantee custom reports and integration. Post any issues you have in the comments section or try searching for a solution online.
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1 Comments

  • Edwin Schukking

    From the Microsoft site:

    Before Oct 15, 2019, the Zendesk Support Search API allowed for a total of 200,000 results to be received through pagination of large queries. To align search usage with its intended scope, Zendesk now limits the maximum number of results returned to 1,000 total results, with a maximum of 100 results per page. However, the current Power BI Zendesk connector can still create API calls that exceed these new limits, resulting in possibly misleading results.

    This means the integration mentioned in the article no longer works for us. Is there another way, perhaps when by starting to use Zendesk Explore Professional or via the Zendesk API (did I read smth about a program called Postman?)?

    We would consider using the Professional version of Zendesk Explore, but our company as a whole prefers to report in PowerBI. So, there is our issue, as you may understand.

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