Can I remove test data from my trial? I added test data and would like to remove it prior to moving to a paid subscription.
No. Test data cannot be removed from the trial account prior to transferring to a paid subscription. Once the account has become a paid subscription data can be removed using the API. For more information on Zendesk APIs for data deletion, see the article: Deleting information.
For more information about our data deletion policy see the article: Zendesk Service Data Deletion Policy.