Question
When creating a drop-down field, I noticed that I have to assign a tag to each choice. Why do I have to do this? How does this work?
Answer
When you assign a tag to a drop-down ticket field choice, the following will occur:
- Any time you apply a tag to a ticket, the corresponding field choice is selected.
- Every time you select the specific ticket field selection, the corresponding tag is applied to the ticket.
For more information on how tags and fields relate, see this article: Understanding tags and ticket fields.