Question
Chats can be started by end users, agents, or triggers. Is there a way to report on this distinction?
Answer
You can report on who, or what started the chat by using the attribute Started by. This attribute shows the way the session started. The values for this attribute are Agent, Visitor, and Trigger.
For more on what you can report on, see this article: Metrics and attributes for Zendesk Chat.
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