How to create and update reports
Articles about building and updating reports, how to change their configurations, and specific requests for a particular report.
- Why does the "Ticket Created - Date" filter automatically apply to my new report?
- How can I change the order of values in my Explore report?
- Can I display first reply time in seconds?
- What is the difference between a date attribute and the date range filter in Explore?
- What Explore reporting options are available for merged tickets?
- How can I report on the volume of recovered tickets from the suspended queue?
- Can I report on side conversations?
- Why don't attribute filters show all values available on my Explore report?
- Can I report on the ticket description field?
- How can I move an Explore report from one dataset to another?
- Can I report on the received at address in Explore?
- How do I exclude blank values from my report?
- How can I include 0 values in reports?
- Can I create a metric to give the time spent working on each ticket during last month?
- Where do I manage or create custom metrics and attributes?
- Is the Call talk time metric counted in seconds or minutes?
- Can I create a report to identify agents who haven't signed in for a while?
- How do I add a column in my report for the result path calculation?
- How do I measure agent touches in Explore?
- How can I alter the date format in datatips?
- Can I remove agents from the legend when not shown in the report?
- Can I report on user email domain in Explore?
- How do I analyze and improve my IVR tree with reporting?
- Can I track second or third reply time in reporting?
- Can I filter Explore reports by custom agent roles?
- Can I report on agents in a group that is different than the agents' Support group?
- Can I exclude tags that I haven't used recently?
- How do I report on user data in Explore?
- Can I report on views in Explore?
- Can I report on how many texts are sent by my agents?
- Why does the "Ticket Created - Date" filter automatically apply to my new report?
- How can I change the order of values in my Explore report?
- Can I display first reply time in seconds?
- What is the difference between a date attribute and the date range filter in Explore?
- What Explore reporting options are available for merged tickets?
- How can I report on the volume of recovered tickets from the suspended queue?
- Can I report on side conversations?
- Why don't attribute filters show all values available on my Explore report?
- Can I report on the ticket description field?
- How can I move an Explore report from one dataset to another?
- Can I report on the received at address in Explore?
- How do I exclude blank values from my report?
- How can I include 0 values in reports?
- Can I create a metric to give the time spent working on each ticket during last month?
- Where do I manage or create custom metrics and attributes?
- Is the Call talk time metric counted in seconds or minutes?
- Can I create a report to identify agents who haven't signed in for a while?
- How do I add a column in my report for the result path calculation?
- How do I measure agent touches in Explore?
- How can I alter the date format in datatips?
- Can I remove agents from the legend when not shown in the report?
- Can I report on user email domain in Explore?
- How do I analyze and improve my IVR tree with reporting?
- Can I track second or third reply time in reporting?
- Can I filter Explore reports by custom agent roles?
- Can I report on agents in a group that is different than the agents' Support group?
- Can I exclude tags that I haven't used recently?
- How do I report on user data in Explore?
- Can I report on views in Explore?
- Can I report on how many texts are sent by my agents?