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How to create and update reports
Articles about building and updating reports, how to change their configurations, and specific requests for a particular report.
How can I sort the results of my reports?
Edited Jan 08, 2025
0 votes · 0 comments
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How can I rename the metric names in my Explore report?
Edited Dec 09, 2024
1 vote · 0 comments
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How do merged tickets affect one-touch ticket reporting?
Edited Nov 15, 2023
1 vote · 2 comments
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Can I measure how long a ticket sat with its last group before being solved?
Edited Dec 13, 2023
0 votes · 0 comments
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How do I pull a report of the last 30 days of tickets?
Edited Sep 02, 2024
0 votes · 0 comments
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How can I exclude system updates from my results in Explore?
Edited Sep 14, 2023
3 votes · 0 comments
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How can I create a clickable link to a ticket in Explore?
Edited Oct 19, 2023
0 votes · 0 comments
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Can I build a report on the CCs of a ticket?
Edited Aug 16, 2023
0 votes · 3 comments
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How can I report on first reply time in business hours, for example from Monday to Friday?
Edited Dec 08, 2023
0 votes · 0 comments
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Can I filter a report by one of my brands?
Edited Jul 05, 2023
0 votes · 1 comment
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Can I revert unpublished changes to an Explore dashboard after leaving the editor?
Edited Jul 11, 2023
5 votes · 7 comments
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Can I create a report that shows trigger usage?
Edited Dec 05, 2024
0 votes · 4 comments
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How can I track ticket themes over time?
Edited Oct 08, 2024
0 votes · 0 comments
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How do I exclude tickets with a specific tag from reports?
Edited Jun 13, 2023
2 votes · 11 comments
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Why does the "Ticket Created - Date" filter automatically apply to my new report?
Edited Jul 26, 2023
0 votes · 0 comments
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How can I change the order of values in my Explore report?
Edited Jan 24, 2024
1 vote · 0 comments
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Can I display first reply time in seconds?
Edited Jan 24, 2024
0 votes · 0 comments
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What is the difference between a date attribute and the date range filter in Explore?
Edited Aug 21, 2024
1 vote · 0 comments
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What Explore reporting options are available for merged tickets?
Edited Jan 24, 2024
0 votes · 8 comments
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Can I report on side conversations?
Edited Dec 16, 2024
4 votes · 21 comments
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Why don't attribute filters show all values available on my Explore report?
Edited Aug 21, 2024
1 vote · 1 comment
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Can I report on ticket comments or the description field?
Edited Jul 12, 2023
6 votes · 10 comments
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How can I move an Explore report from one dataset to another?
Edited Aug 21, 2024
0 votes · 0 comments
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How do I exclude blank values from my report?
Edited Jan 24, 2024
2 votes · 7 comments
2
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7
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How can I include 0 values in reports?
Edited May 08, 2024
7 votes · 22 comments
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22
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Can I create a metric to give the time spent working on each ticket during last month?
Edited Jul 10, 2023
2 votes · 4 comments
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4
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Where do I manage or create custom metrics and attributes?
Edited Jan 24, 2024
4 votes · 1 comment
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Is the Call talk time metric counted in seconds or minutes?
Edited Aug 21, 2024
0 votes · 0 comments
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Can I create a report to identify agents who haven't signed in for a while?
Edited Nov 30, 2023
4 votes · 4 comments
4
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4
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How do I add a column in my report for the result path calculation?
Edited Aug 21, 2024
3 votes · 0 comments
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