Question
Can I create a report that shows trigger usage?
Answer
No. There is no pre-built metric that captures trigger usage in the Explore datasets. As an alternative, you can create a trigger with an action added to add a tag to your tickets.
You can then generate a report to show the usage of the tags applied to tickets. This will only capture one use of a tag per ticket. For more information and an example of creating a report for ticket tag usage, see the article: Reporting with tags.
Another way to see trigger usage within the account in Admin Center, click the Objects and rules icon () in the sidebar, then select Business rules > Rule analysis. For more information, see the article: Analyzing your business rules.
Additionally, you can utilize the API to obtain trigger data usage within specific time ranges. For more information, see the article: Is it possible to get usage data on macros, triggers and automation?