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Can I create a report that shows trigger usage?



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Alex O. Robinson

Zendesk Customer Care

Edited Dec 05, 2024


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Hi, Can we create reporting on chat triggers ? The objective is to track the Chat Triggers and its utilisation (no. the trigger has been fired). Thanks

 

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I was using chat triggers as mentioned in this article but now when I am forced to move to messaging - there is no way to add triggers to my messaging triggers. Please let me know what is the work around here?

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Dainne Kiara Lucena-Laxamana

Zendesk Customer Care

Hi Efrat Barak Zadok !

You can utilize triggers on Messaging channels as well. For the Trigger condition above, you can just add “Channel-Is-Messaging”. 

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Sorry for the typo - I meant I used to add tags as part of the action in the chat triggers and I had other triggers that were activated by having those tags in their condition.
how can I do the same in the messaging triggers? How can I have a report on any messaging trigger? Dainne Kiara Lucena-Laxamana 
 

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