I want to automatically add a tag or set a ticket field to all tickets that come in from a specific channel or email address. How do I automatically set a tag to all these emails?
You can use a trigger to automatically set properties, such as ticket field value or adding a custom tag to your tickets based on the channel that was used. For an example of how to set up this type of workflow, see the following video:
For more information on setting up inbound ticket workflows, see the following articles: