What is a non-answered call?

Return to top


  • Bruno Menezes

    Hi Taylor,

    Do these non-answered calls generate tickets in Zendesk?

  • Dave Dyson
    Zendesk Community Manager
    Hi Bruno,
    No, tickets will not be generated from "non-answered calls" as defined here.
  • Chris Smith

    Is there a way to determine if the "non-answered calls" were outbound or inbound?

  • Jason Schaeffer
    Zendesk Customer Care
    Hi Chris,

    non-answered calls are calls not answered by the agent or customer. This can be an outbound or inbound call. It can be simply a failed outbound call, or a call missed by an agent. 

    As for determining which would be the case in any given call, since they do not create a ticket in Zendesk, you would have to look at the call history itself to determine the type of call. 
    There is more information on that below:
    I hope that helps!

Please sign in to leave a comment.

Powered by Zendesk