What do the statuses of Zendesk Talk mean?

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1 Comments

  • Theresia Londong

    Hi,

    I have a question about the call completion status with the 'Not Answered' calls in both inbound and outbound cases, what does it mean?

    And we have this report where it shows numbers of Outbound Calls with Not Answered status but under no agent, is it possible that an outbound call is not made/not owned by any agent?

    Thank you  

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