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How to report on Talk and Text
Articles that help gather Talk and Text data. Common questions about voice reporting, data discrepancies, unclear data concepts, and others.
What's the difference between Calls and Completed calls in Explore?
Edited Jun 05, 2023
0 votes · 0 comments
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Edited May 29, 2024
0 votes · 0 comments
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Options for retrieving Talk data
Edited Dec 22, 2023
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Why do calls show as abandoned in voicemail when voicemail is switched off?
Edited Jun 19, 2024
0 votes · 2 comments
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What do the statuses of Zendesk Talk mean?
Edited Feb 11, 2025
5 votes · 17 comments
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Why does Total calls not match Calls accepted on the Zendesk Talk dashboard?
Edited Dec 13, 2023
3 votes · 0 comments
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What does "account average" refer to on the Talk dashboard?
Edited Mar 11, 2024
2 votes · 0 comments
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Can I report on agent availability in Zendesk Talk?
Edited Dec 15, 2023
14 votes · 6 comments
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Why am I seeing calls with a NULL call group on my reports?
Edited Mar 07, 2023
2 votes · 2 comments
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What is the calculation for the Average wait time?
Edited Oct 04, 2024
3 votes · 15 comments
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