Guide agents are unable to edit or publish articles

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  • Rita Isabel Soares

    Hi! My team just started publishing articles and something weird is happening. Some articles are published but still appear as a draft in the articles list. If we click a draft in the admin center, it displays as published. It seems to occur randomly becaus not all the articles are affected. Any idea of why this might be happening? Maybe it's a bug? Or maybe the agents learned how to trick the system in order to jump the approval workflow? 

  • Dane
    Zendesk Engineering
    Hi Rita,
    Upon checking, you have already coordinated with one of my colleague regarding this concern. It was resolved via ticket 10357135. Thank you.

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