Question
Is there a way to automate the conversion of a lead to a contact? For example, if a lead initiates a chat or calls a sales representative, can I convert them to a contact automatically?
Answer
Yes, you can automate lead conversion to a contact using our Lead Conversion API.
For more information, see the articles: Reflecting on your sales processes in Zendesk Sell and Does Zendesk Sell have an API?
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