What does Follow mean in Guide or Gather?

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9 Comments

  • Nazir Kabbani

    Would be nice to optionally enable "notify followers of updated article" upon save (as an on-demand option. not every save).

    1
  • Devan - Community Manager
    Zendesk Community Manager

    Hello @...,

    We appreciate you sharing feedback with us. I would recommend also sharing this feedback and your use case in our product feedback forums so our product managers can consider these suggestions for future updates.

    Best regards. 

    0
  • Kyle Johnson

    We are having an issue where two different admins for our account are "following" our User Content list for when someone comments on an article or posts in the forum, but neither of us are receiving email alerts when new comments are made. We need a way to get notified of new comments. 

    0
  • Lauren Mulkern

    I will add that notifications will send to followers of a topic when you move an existing post to a new topic.

    A way to turn this off or pause notifications while performing this kind of administrative change would be very helpful.

    My use cases:

    • moving older posts that are misclassified in the wrong category (don't want a notification sent)
    • re-organizing an existing community to use different topics (definitely do not want notifications sent!)
    0
  • Dave Dyson
    Zendesk Community Manager

    Hi Lauren –

    I think you can avoid this (at least sending notifications to end-users) by setting the article to be viewable by agents and admins only, then moving the article, and then resetting the viewing permissions.

    1
  • Alex

    Dave Dyson this link no longer works - https://support.zendesk.com/hc/en-us/articles/1-How-can-I-remove-the-Follow-button-on-my-Help-Center-articles- 

    Could you advise as to remove the Follow button now?

    0
  • Brett Bowser
    Zendesk Community Manager
    Hey Alex,

    Thanks for taking the time to share this with us! 
     
    You'll want to remove the subscribe helper from the article_page.hbs page in your Guide theme.
     
    Screenshot below:


    I hope this helps!
    1
  • Alex

    Thanks!

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  • Jenna Strausbaugh

    Is this a change?: "you will not receive notifications when the content in the article or post is updated."

    We have long communicated with our end users that they can subscribe to existing/published articles in order to receive notifications when there are changes.

    0

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