Question
What does Follow mean in Guide or Gather?
Answer
For Zendesk Guide and Gather, Follow means subscribe. When you follow a community post, topic, article, or section, you'll get an email notification when certain updates are made to it:
- For articles/posts, you will receive email notifications for new articles/posts only in the section or topic.
- For articles/posts and comments, you will receive email notifications for all new articles/posts in the section or topic and any new comments.
- You will receive email notifications for any new comments on the article or post; however, you will not receive notifications when the content in the article or post is edited or updated.
Tip: To notify followers of updates within the body of the article, add a comment to the article informing followers that there is new content.
For more information about the following content in the Help Center and the community to get notifications, see the article: Help Center guide for end users.
For more related content, see this article: How can I remove the Follow button on my Help Center articles?
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