Recipe: Setting up a lunch schedule for Zendesk Chat

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7 Comments

  • Audrey Ann Cipriano
    Zendesk Customer Care

    Hi Rina, apologies for the confusion. Live messaging relies on Support business hours and it is enforced by using a step inside of Flow Builder and a specific schedule. 

    Here is the post about flow builder and the business schedule condition: http://ttps://support.zendesk.com/hc/en-us/articles/4408838909210-Using-Flow-Builder-to-create-bot-flows 

    Thank you!

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  • Rina

    Looks great, is there a way to do something similar for Zendesk Messaging?

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  • Audrey Ann Cipriano
    Zendesk Customer Care

    Hi Rina, you can use Support business hours instead of legacy chat operating hours feature for messaging to manage schedules. :) 

    More info here: https://support.zendesk.com/hc/en-us/articles/4408842938522-Setting-your-schedule-with-business-hours-and-holidays 

    Thanks!

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  • Rina

    Ah great, yes I'm with you now thanks Audrey Ann Cipriano

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  • Audrey Ann Cipriano
    Zendesk Customer Care

    You're welcome, Rina! I'm happy to help! :) 

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  • Rina

    I don't see anything in that article that highlights where we can set specific hours towards inbound Answerbot/Live messaging. I've looked in settings for Admin but nothing obvious either. Can you advise further Audrey Ann Cipriano

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  • Aleksander Pietkiewicz

    Hello, 
    I'm writing to you because we have a small problem. We have clients writing to us on live chat before the opening hours. Note that we have set the opening hours and there is also an offline form created just for this occassion. This however doesn't happen. Just today we had a client begin a live chat eventhough we were set as "out-of-office" at this moment of the day. Is there perhaps something that we missed in the configuration? Lastly, is there no other way to contact your company other than comments in a given thread?

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