Can I move my greetings from one Zendesk account to another Zendesk account?
It is not possible to move your greetings from one Zendesk account to another Zendesk account. However, you can achieve the same goal by using one of the methods listed below.
- Re-upload the greetings to the destination account, if you have it stored locally.
- Manually download the greetings from the console (Inspect > Elements)
When you mouse over the play button for each greeting, right-click the link to the MP3 file in the console. Click Open in new tab and download the greeting.
- Download the greetings using the greetings API.
List the greetings to get the greeting ID:
Get the link to the MP3 file:
Note: There is currently an issue with Chrome and downloading the audio file will fail. Please use an alternative browser to download the recording.
We are only allowed to use Chrome in our org. What is the status of fixing the Chrome download bug?
Our product development team is monitoring this issue and prioritizing investigations as soon as possible, but as we are unable to provide a target date for resolution.
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