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Zendesk has a built-in, cloud-based call center for providing voice support. While every support department is different, there are common best practices you can use to help you succeed.

This guide consists of three sections and a link to some further reading:

  • Planning for voice support
  • Rolling out voice support
  • Managing and maintaining voice support

Planning for voice support

In this guide, you'll learn useful tips to help you determine your goals for voice support. You'll then learn best practices around getting your network and hardware ready. Finally, you'll learn about how to choose a phone number, or use your own number.

Visit Best practices to plan for voice support.

Rolling out voice support

In this guide, you'll learn how you can effectively roll out the voice channel in your organization. You'll also find tips on how to hire and train agents. Finally, you'll take a tour through some of the features that can help you get the best from the product and improve your phone support.

Visit Best practices for rolling out voice support.

Managing and maintaining voice support

In this final guide, you'll learn some ways to measure the success of your call center against the goals you set earlier. Zendesk provide a number of tools that can help you with this.

Visit Best practices for monitoring and maintaining voice support.

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