How can I add a hyperlink or image to my signature?

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  • Tatiana Ozaruk


    We implemented our brand signatures under Brand configurations > Agent Signature. I'm able to see the logo in the signature of the ticket in Zendesk, but not within an email. How do I ensure that the logo shows up within the signature when the ticket is opened via email? 

    Thank you

  • Dekbi
    Zendesk Customer Care
    Hi Tatiana,
    Since the images show in the ticket within Zendesk, this means that the issue is not with the images that you had with Zendesk or any configuration in your Zendesk instance. This could be a restriction on the email client that the recipient uses. The email client might either be blocking externally hosted images, doesn't support background images, or a firewall is blocking the access to images being sent via emails.
    It would be best to coordinate with the email administrators of the recipients to check why the images that you have set in your signatures don't appear.
    I hope this helps. Have a good day!
  • Linda Simpson

    Can I add a line to my signature with a link to a survey we are running

    "Check out our legal survey, click (link) to access the survey".

    I tried copy and pasting which worked to update my Gmail signature, but the link is not displayed in the signature in ZD.

  • Brett Bowser
    Zendesk Community Manager
    Hey Linda,
    You would need to use markdown in your signature you're setting up in Zendesk as mentioned in the above article. 
    If you are using markdown and it's still not displaying, can you share a screenshot of what you have set up in your signature field so we can take a look?
    Thanks in advance!
  • Noelle Cheng

    Brett Bowser Markdown in the signature isn't working for <sub> </sub> tags. Pretty much I need to have our disclaimer a bit smaller than our normal text. Is this possible to have?

  • Dave Dyson
    Zendesk Community Manager
    Hi Noelle -
    You can use Markdown syntax to make text in your agent signature italic, but unfortunately I don't think there's a way to make text in your agent signature smaller. However, you can use the Headings feature in Markdown to make some text larger, so you might be able to get the effect you want that way. See Formatting text with Markdown

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