Question
How can I add a hyperlink or image to my signature?
Answer
Use Markdown formatting to add images or a hyperlink to your signature.
To add a hyperlink using Markdown
Note: When using Markdown from the examples below, you will add your hosted images link where (imageurl) appears. If you choose to add an image that has a clickable link, add that URL in (linkurl) that you would like the image to direct towards.
- Click your avatar at the top right corner and then View profile.
- Under Signature on the left-hand panel, type down the Markdown text below.
[Link display text](http://www.zendesk.com)
Alternatively, you can add an image that is also a link using this Markdown:
[](linkurl)
If you want to display the image only but not clickable, use this Markdown:
This functionality also applies to global and brand signatures.
Tip: Zendesk recommends using a PNG or JPEG file and sizing the image to a smaller size, between 5 KB to 50 KB.
32 Comments
Hello,
We implemented our brand signatures under Brand configurations > Agent Signature. I'm able to see the logo in the signature of the ticket in Zendesk, but not within an email. How do I ensure that the logo shows up within the signature when the ticket is opened via email?
Thank you
Since the images show in the ticket within Zendesk, this means that the issue is not with the images that you had with Zendesk or any configuration in your Zendesk instance. This could be a restriction on the email client that the recipient uses. The email client might either be blocking externally hosted images, doesn't support background images, or a firewall is blocking the access to images being sent via emails.
It would be best to coordinate with the email administrators of the recipients to check why the images that you have set in your signatures don't appear.
I hope this helps. Have a good day!
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