How can I add a hyperlink or image to my signature?

Question

How can I add a hyperlink or image to my signature?

Answer

Use Markdown formatting to add images and hyperlinks to your signature.

To add a hyperlink using Markdown

Go to account

1. Click your avatar at the top right corner and then View profile.
2. Under Signature on the left-hand panel, type down the Markdown text below. [Link display text] (https://www.zendesk.com)

Alternatively, you can add an image that is also a link using this Markdown:

[![alttext](imageurl)](linkurl)

• Replace (linkurl)with the link that you want the image to direct towards.
• Replace (imageurl)with the link to the hosted image. After resizing the image on your end, use any image host of your choice, for example imgur.com > Wait 5 seconds for your image to load > Right-click the image > Copy image link, this will return the link to paste instead of imageurl.

If you want to display the image but not include a clickable link, use this Markdown:

![](imageurl)

This functionality also applies to global and brand signatures.

Tip: Zendesk recommends using a PNG or JPEG file and sizing the image to a smaller size, between 5 KB to 50 KB. For optimal display, start with an image size of approximately 120px wide by 40px high, adjusting as needed to maintain the logo’s proportions. Ensure the image is hosted on an HTTPS server and test the signature both in email clients and within the Agent Workspace to ensure proper display.