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How can I add a hyperlink or image to my signature?

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Mark Nino Valencia

Edited Mar 26, 2024

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41 comments

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    Daniël Nieuwendijk

    Is it possible to add a tel: link to the signature? Unfortunately, this doesn't seem to work:

    [030 xxx xxx](tel:+3130xxxxxxx)

    4

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    Joshua Morris

    Two quick questions on signatures - I added an image to the signature, but the image size was really big when it came through.  Is there a way to format the size of the picture?  Also, can I make the picture to the left of all the other data in the signature?

    Second question - Can you bold certain parts of the signature?  I couldn't find any articles on that.  Like if I wanted {{agent.name}} to be bold, how would I integrate that?

    Any help is appreciated!  Thank you!

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    Dan Ross

    Community Moderator

    Hey Joshua,

    For the first item, you just need to save the source image you're using at the proper size you want it to display. If you don't, I believe it displays at full res, which is what you're seeing. I'm not sure about the styling to the left questions though. 

    For bolding, try using using two asterisks before and after the agent name.
    ex: **Joshua Morris**

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    Joshua Morris

    Thank you!  I will create a smaller picture.  The bolding worked.

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    Riko

    Why the href doesn't work in chat?

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    Brett Bowser

    Zendesk Community Manager

    Hey Riko,

    Hrefs are currently not supported in Chat this time. I don't have any information on why this is the case but I would encourage you to share your feedback on this existing post: Chat Hyperlinks

    Thank you!

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    Dariusz Gawronski

    Hi.

    I tried to add image to email html template, because i'm inserting lots of text here, including company name. Now, i wolud like to add logo instead of text and i'm stuck.

    I tried {{asset name}} after uploded logo into guide theme - it is now working.

    I tried ![alt](link to logo) both from theme site and other site - it not working, i see link instead of image.

    Is it possible at all?

     

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    Reginald Cason

    Does this just add the current ZD image to your signature?

    ![](imageurl)

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    Caroline Herberger

    How can I make the image appear under the text? When I put it in the format listed it posts the photo at the end of the text and not below. 

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    Dan Ross

    Community Moderator

    Hey Cherberger,

    In this example, I just added a new line to the end of the signature.

    Visit our new online community!
    [![](https://OURIMAGE.png)](https://OURURL.com)

    my output looks like this when i comment on a ticket


    Is this what you're looking to do? Can you perhaps share with us what your signature configuration is currently?

    1

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    prakash.sati

    Thank you Austin,

     

    This resolved the issue!

     

    The URL you and I are truly after can be grabbed by right-clicking on the image itself and then clicking on Copy Image Address or Open Image In New Tab.  From there, we're going to get a very long URL that begins with something like https://lh3.googleusercontent.com/ - Copying that huge URL and using it in an agent signature, it looks like that does the trick.

    1

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    James Molina

    How can I format my signature to have a logo on the left and the Agent information with multi-lines next to it similar to the below?  I added the image as an asset in the theme.

     

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    Austin Killey

    Zendesk Customer Care

    Hey there James,

    For the quickest and easiest option that you could do in-house, I have to agree with Dave on making your entire signature as a single linkable image - definitely the most accessible option.

    If you're an administrator in your account and you want to get real fancy with formatting, you could try adding your signature as HTML directly into your account's trigger email notifications since our triggers can render some HTML. You can also use placeholders to call out your name, phone number, and just about anything else you can think of.

    Super barebones setup, but feel free to try this out in a sandbox/testing environment by copying and pasting this entire chunk of code into a trigger email notification action (don't forget to replace the image and company URLs with your own!)

    <style> 
    img { 
    width: 350px; 
    float: left; 
    margin-right: 10px;
    }
    </style> 
    <img src="yourimageurlhere"/> 
    <div> 
    <br>{{current_user.name}}<br>New Company Advisor<br>{{ticket.account}} | <a href="https://www.company.com">Company Name</a><br>{{current_user.phone}}
    </div>

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    Dane

    Zendesk Engineering

    @Kayla 
     
    Unfortunately, markdown does not support font color. For the next closest option though, you could potentially add colored text with HTML through trigger/automation email notifications for more of a global signature.

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    Tia Zanghi

    How do I use an image saved as an asset in the Help Center in an agent's signature field?

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    Dane

    Zendesk Engineering

    @Tia,
     
    You will just have to access the asset. Then right click on the image and select Copy Image Address. That's the link that you will have to use in your signature. For more information on how to add image on your Signature, refer to How can I add a hyperlink or image to my signature?
     

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    Yvonne P.

    Hi Community, we have been struggling with this before and on recommendation with our consultant, went with the easiest solution: activate help center and pull the logo image from there. 

    Now this solution is not an option for one of our brands yet, as we can not activate a Zendesk Help Center for now. I just can't believe, therefore asking in this thread, that the following is impossible:

    Create dynamic content for agent signature, incl. a placeholder like {ticket.brand.logo} - of course the logo is added as a file in the brand set up itself. Please confirm this indeed is not possible, as well as wether or not an easier solution to branding signatures is in the pipelines with zendesk in general? 

     

    PS: Because we did try the whole approach above when setting up our account initially, and without activating the zendesk Help Center in all honesty, the logo just looked horrible. 

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    Dane

    Zendesk Engineering

    @Yvonne Uder,
     
    It seems that you have already opened a support ticket us regarding this concern with ticket number 10225302. One of my colleague is already assisting you on this one. 

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    Leo Medalla

    I'm trying to add icons for our social media accounts but instead of being side by side. icons are appearing on top of the other.

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    Dekbi

    Zendesk Customer Care

    Hi Tatiana,
     
    Since the images show in the ticket within Zendesk, this means that the issue is not with the images that you had with Zendesk or any configuration in your Zendesk instance. This could be a restriction on the email client that the recipient uses. The email client might either be blocking externally hosted images, doesn't support background images, or a firewall is blocking the access to images being sent via emails.
     
    It would be best to coordinate with the email administrators of the recipients to check why the images that you have set in your signatures don't appear.
     
    I hope this helps. Have a good day!

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    Linda Simpson

    Can I add a line to my signature with a link to a survey we are running

    "Check out our legal survey, click (link) to access the survey".

    I tried copy and pasting which worked to update my Gmail signature, but the link is not displayed in the signature in ZD.

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    Brett Bowser

    Zendesk Community Manager

    Hey Linda,
     
    You would need to use markdown in your signature you're setting up in Zendesk as mentioned in the above article. 
     
    If you are using markdown and it's still not displaying, can you share a screenshot of what you have set up in your signature field so we can take a look?
     
    Thanks in advance!

    0

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    Noelle Cheng

    Brett Bowser Markdown in the signature isn't working for <sub> </sub> tags. Pretty much I need to have our disclaimer a bit smaller than our normal text. Is this possible to have?

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    Dave Dyson

    Hi Noelle -
     
    You can use Markdown syntax to make text in your agent signature italic, but unfortunately I don't think there's a way to make text in your agent signature smaller. However, you can use the Headings feature in Markdown to make some text larger, so you might be able to get the effect you want that way. See Formatting text with Markdown

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    Tom Bassingthwaighte

    Hi All,

    I'm trying to set different Signatures depending on the channel the Requester contacts us through. This is facilitated under Account > Brand Management > Brand. 

    My question - can HTML formatting be used with this method? In my testing it cannot - an example is below.

    Ideally, I'd love to include our brand image in our brand signatures. Hopefully this is possible :).

    0

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    Zsa Trias

    Zendesk Customer Care

    Hello Tom, 

    You can use markdown to add formatting and images to your brand signatures. 
    Reference: Formatting text with Markdown

    Here's also another documentation about Where can I use Markdown and HTML in Zendesk Support?

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    Arno

    will image/svg+xml also work?

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    Mike DR

    Zendesk Customer Care

    Hi Arno!
     
    The recommended would be PNG or JPEG as per note on the article: Tip: Zendesk recommends using a PNG or JPEG file and sizing the image to a smaller size, between 5 KB to 50 KB.

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    Arno

    Mike DR, that is unfortunate.

    I just tested a svg, which renders correctly within Zendesk, but not for the end-user.

    The problem currently is that with the markdown option, the image will always render at the full intrinsic size.

    With modern PCs/Notebooks having a Device Pixel Ratio of 2+ (latest iPhones 3), it just looks very bad.

    The common use-case is to have a company logo/branding within the signature.

    Would appreciate if this could be raised as a feature request.

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    Teo Samalis

    Hello,

     

    I added this in the signature field and it doesn't show the image.

     

    Am I doing something wrong?

     

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