Question
How can I add a hyperlink or image to my signature?
Answer
Use Markdown formatting to add images and hyperlinks to your signature.
To add a hyperlink using Markdown
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1. Click your avatar at the top right corner and then View profile. |
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2. Under Signature on the left-hand panel, type down the Markdown text below. |
Alternatively, you can add an image that is also a link using this Markdown:
[](linkurl)- Replace
(linkurl)with the link that you want the image to direct towards. - Replace
(imageurl)with the link to the hosted image. After resizing the image on your end, use any image host of your choice, for example imgur.com > Wait 5 seconds for your image to load > Right-click the image > Copy image link, this will return the link to paste instead ofimageurl.
If you want to display the image but not include a clickable link, use this Markdown:
This functionality also applies to global and brand signatures.
Tip: Zendesk recommends using a PNG or JPEG file and sizing the image to a smaller size, between 5 KB to 50 KB.
41 comments
Dekbi
Since the images show in the ticket within Zendesk, this means that the issue is not with the images that you had with Zendesk or any configuration in your Zendesk instance. This could be a restriction on the email client that the recipient uses. The email client might either be blocking externally hosted images, doesn't support background images, or a firewall is blocking the access to images being sent via emails.
It would be best to coordinate with the email administrators of the recipients to check why the images that you have set in your signatures don't appear.
I hope this helps. Have a good day!
0
Linda Simpson
Can I add a line to my signature with a link to a survey we are running
"Check out our legal survey, click (link) to access the survey".
I tried copy and pasting which worked to update my Gmail signature, but the link is not displayed in the signature in ZD.
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Brett Bowser
You would need to use markdown in your signature you're setting up in Zendesk as mentioned in the above article.
If you are using markdown and it's still not displaying, can you share a screenshot of what you have set up in your signature field so we can take a look?
Thanks in advance!
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Noelle Cheng
Brett Bowser Markdown in the signature isn't working for <sub> </sub> tags. Pretty much I need to have our disclaimer a bit smaller than our normal text. Is this possible to have?
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Dave Dyson
You can use Markdown syntax to make text in your agent signature italic, but unfortunately I don't think there's a way to make text in your agent signature smaller. However, you can use the Headings feature in Markdown to make some text larger, so you might be able to get the effect you want that way. See Formatting text with Markdown
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Tom Bassingthwaighte
Hi All,
I'm trying to set different Signatures depending on the channel the Requester contacts us through. This is facilitated under Account > Brand Management > Brand.
My question - can HTML formatting be used with this method? In my testing it cannot - an example is below.
Ideally, I'd love to include our brand image in our brand signatures. Hopefully this is possible :).
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Zsa Trias
Hello Tom,
You can use markdown to add formatting and images to your brand signatures.
Reference: Formatting text with Markdown
Here's also another documentation about Where can I use Markdown and HTML in Zendesk Support?
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Arno
will image/svg+xml also work?
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Mike DR
The recommended would be PNG or JPEG as per note on the article: Tip: Zendesk recommends using a PNG or JPEG file and sizing the image to a smaller size, between 5 KB to 50 KB.
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Arno
Mike DR, that is unfortunate.
I just tested a svg, which renders correctly within Zendesk, but not for the end-user.
The problem currently is that with the markdown option, the image will always render at the full intrinsic size.
With modern PCs/Notebooks having a Device Pixel Ratio of 2+ (latest iPhones 3), it just looks very bad.
The common use-case is to have a company logo/branding within the signature.
Would appreciate if this could be raised as a feature request.
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Teo Samalis
Hello,
I added this in the signature field and it doesn't show the image.
Am I doing something wrong?
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