How do I remove the ability for customers to sign up for our account?

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4 Comments

  • Iris Adä

    The link to the support product feedback seems to be dead, can someone give me the most recent one? 

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  • Aubree
    Zendesk Customer Care

    Hi Iris,

    I'm so sorry for the inconvenience and thanks for bringing this up. Here's the updated link for the Support Product Feedback: https://support.zendesk.com/hc/en-us/community/topics/200132066.

    We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality.

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  • Sheila Lucas

    Greetings Zendesk Brainiacs,

    I have two questions that fold into the same concern: people are confusing the Zendesk login (for one of our brands) with our software platform and are submitting tickets directly to us when we are not able to assist them.

    We have hidden the Sign in button on the brand in question, but Zendesk seems to have an overlay prompting people to create an account or sign in when they arrive on the page. Is there a way to disable this?

    I was hoping that disabling "Anyone can submit tickets" would solve our issues, however another one of our brands relies heavily on the web widget and general ticket submissions from a specific pool of users. Since the comment from three years ago, has Zendesk enabled the ability to disable anyone submitting tickets per brand, or is it still all-or-nothing?

    Thank you for your assistance!

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  • Aubree
    Zendesk Customer Care

    Hi Sheila,

    Thanks for reaching out! This feature "Anybody can submit tickets" cannot be separated by brands. Users are managed over the full Zendesk account instead of by brand, so this setting would apply to all of your brands. Apologies for the inconvenience.


     

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